Welcoming Recommendations from Dr. Patino

            We hope this letter finds you and your family in excellent health, including your oral health.  The entire world has been through a lot over the last few months with the contagious nature and the unknown factors that the Coronavirus Disease 2019 (COVID-19) abruptly brought to us.  As we cautiously get ready to resume our normal lives and routines, we want to let you know that Dr. Patino has committed endless hours of research to ensure you safety in our practice.  Most importantly, these turbulent weeks strengthened our already strict protocol to prevent transmission of diseases, including seasonal respiratory infections, blood and airborne pathogens.

            With knowledge comes evolution, we will always mold our practice to the latest worldwide infection control recommendations.  The American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA) have being valuable resources.

            Thank you in advance for your trust not only towards your dental care but in our measures to ensure everyone’s health.  Your input and suggestions are always welcome and appreciated!  We need to work together and we greatly value your patience with the following recommendations:

  • Call ahead to re-schedule your appointment if you develop any of these symptoms: fever, cough, sore throat, shortness of breath, muscle aches, loss of sense of smell or taste.  Our office will communicate with you beforehand to ask more screening questions.  You will be expected to sign a COVID-19 Emergency Visit Consent Form and asked those same questions again when you arrive to the office.

  • Medical history update and/or consent forms will be mailed, e-mailed and/or verbally updated before your appointment.  Our website has all the forms available for you to print and send back to us before your visit. 

  • To expedite your visit, we encourage you to call or e-mail ahead ALL questions regarding your appointment.  Our staff will collect payment over the phone prior to your arrival.  You may be seated directly in a treatment room without seeing our front staff who wears limited personal protective equipment (PPE).  On the other hand, Dr. Patino and assistant will greet you with a complete PPE protocol.  We may look a bit funny with a long gown, eye protection, N-95 and/or KN-95 and L3 surgical masks, a face shield and gloves on freshly washed hands, but we will keeps you safe.  This level of protection also limits our breathing capacity; we appreciate your consideration in the efficiency of your appointment.    

  • Our “waiting” and treatment rooms are limited to ONE patient at a time.  We respectfully ask ALL others (family members, spouse, friends) wait outside the office away from the windows.   Children and disabled patients are the exception.  All items that are difficult to clean and disinfect have being removed for your safety…so we look a bit bare :)

  • Upon arrival to the office, call or knock to let us know you are here. We might ask you to wait outside until it is safe for you to enter.  We circulate the air flow in a vertical and horizontal way out the window for EACH patient.  The office also has a de-humidifier to prevent viruses floating in the air.

  • As you enter, please stop by your hand hygiene station.  Apply alcohol based hand sanitizer, rub your hands together, covering all surfaces of both hands, including between your fingers and up around your fingertips and nails. Rub hands together for 30 seconds to allow your hands to completely absorb the product and the hand sanitizer to completely dry.  If you are sensitive to these products, we will escort you to our sink and antibacterial hand soap.

  • We encourage you to use the restroom before coming in the office.  This not only decreases your exposure but it ensures us enough time for dental treatment.  In case of emergencies, simply use the restroom.  You will note plastic barriers placed in everything you may touch.  Rest assured that all the rooms you come in contact with, including the restroom, get cleaned and disinfected with EPA-registered hospital-grade disinfectants after EACH use. 

  • Appointments will be managed to allow optimal social distancing between patients.  We are only bringing one patient at a time.  This means we have fewer options for scheduling your appointment; please let us know with as much anticipation as possible if you cannot make your appointment.   

            We look forward to seeing you again and caring for your oral health and cosmetic needs.  The steps we take are to keep you, and every other patient, safe in our practice. We value your trust and loyalty.

Warmest regards,

Dr. Elizabeth Patino & Staff

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